Our established client based in Canary Wharf, London is looking to recruit a full time Senior Customer Service Advisors.
*Potential Perm Position* + *Prominent Local Employer* + *Excellent Training Provided* + *Gain Experience* + *Immediate Start* + *Suitable for Retail Applicants*
As a Senior Customer Service Advisor, you will be responsible for delivering excellent customer care and support to consumer across all contact channels.
You will be first point of contact for consumers and handle their queries for the entire range of products. At the core of Consumer Care team, you will ensure that consumers receive the quality of care expected, while following the procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the teams with regards to order management.
As a Senior Advisor, you will also be tasked with additional responsibilities to support the operation's team leader, and be a direct link with our client for any specific escalation as and where required. You will assist the team leader with quality assessments and coaching sessions, to ensure processes are followed within the team.
The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.
Skills required:
? Ability to communicate effectively and empathically with a wide range of consumers and members of the public
? Excellent written and verbal skills
? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
? A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need.
? Customer care experience, preferably within the food industry sector
? IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
? Flexible to work shifts
? Self-motivated and a team player
? To have fun at work!
Salary:
£25,500 per annum - 40 hours per week
Hours:
Working hours are on a rota Monday to Friday 8am till 10pm & Saturday 8am till 5pm.
- 40 hrs a week
- 5 working days
- Full training provided and paid for
- Great Working Environment
- Accessible by bus and Tube
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Dentist scheme;
- Bus Travel scheme;
- Eye test vouchers;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars;
- Weekly dress down days;
- Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.