D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
Are you a Senior IT Analyst or IT Service Desk Team Leader looking for a new challenge?
Law Firm - Birmingham
Have you got experience of working for a law firm
In this exciting IT Support Team Leader role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support.
Are you a Collection Insights Analyst with experience in reporting to make tactical and strategic changes to increase performance and/or mitigate negative trends?
We are here to provide simple consumer finance solutions and we work with many well-known retailers and brands to help their customers responsibly finance their purchases.
A bit about us
At BNP Paribas Personal Finance, we are part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
Our client has an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge.
By fostering a culture that encourages boundary-pushing, continuous development, and transparency, our client empowers its teams to exceed both personally and professionally.
Embedded within their ethos are core values of innovation, integrity, and empowerment.
This is a unique and exciting opportunity for a numerate analyst with proven SAS skills to be fast tracked into being a key player within this high performing analytical team of Credit Risk Analysts.