Customer Service Advisor working within the telephone call centre in Adult Social Care
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:
To provide information and advice for service users, carers and care professionals.
To provide appropriate administrative support for meetings as and when required, including arranging venues, issuing invitations and agendas, collating reports, minute taking and distributing minutes as required
SUMMARY OF RESPONSIBILITIES AND DUTIES
To ensure correspondence including letters, email and telephone calls are dealt with appropriately including alerting the Manager to specific priorities and issues.