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We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Senior Workflow Consultant Location: Shoreditch (Hybrid) Duration: 9 months contract initially Pay-rate: Salary paid holidays pension or Inside IR35 The Role: Client is seeking a Senior Workflow Assessment Consultant to work with one of their largest and most strategic customers. The role will work across the customer's different businesses and creative teams globally, to understand how they are using client's products and identify where new features, integrations, automation and innovation from within products could drive efficiency, greater utilisation of product and excellent customer outcomes. The successful candidate will be responsible for documenting and presenting analysis with recommendations and projected value to the customer. They will also play a key role in helping to implement these improvements and ensure that they are successfully adopted and that value is realised across the organisation.. Required Skills/Experience: 5-7 years customer facing experience from executive level to end users Practical knowledge and sound experience of working with solutions across the Creative Cloud suite and associated products (in particular Document Cloud and Experience Cloud) Expert experience of working with common workflows between solutions within the Creative Cloud suite Highly developed business and systems analysis skills, including digital asset management and creative workflow consultancy Experience of working within an agency/creative environment Basic JavaScript coding and an understanding of APIs Experience of working with creatives to adopt and operate Creative Cloud products or other creative tools; focusing on the full lifecycle from conception to execution Strong analytical and problem-solving skills Experience of working with project delivery methodologies (Agile/Waterfall), project and quality controls and associated documentation Strong demonstration of capabilities that support commercial awareness and opportunity generation Excellent communication, interpersonal and presentation skills, ability to quickly build rapport and strong customer relationships extending up to the C suite Knowledge and experience of how to operate within large, complex customer organisations, working across a broad and highly matrixed set of external and internal stakeholders. Strong collaborative capabilities both internally and externally. Responsibilities: Work across technical, creative and senior (C level) stakeholders within the customer's organisation Become a trusted adviser to the customer and their creative team. Communicate with the customer in their own language, understand their KPIs and desired outcomes and produce simple, scalable creative workflow solutions Communicate internally on project updates and feedback through consistent cadence with core Account Leads Work collaboratively to build a short-, medium- and long-term creative workflow efficiency strategy Once workflow efficiency strategy is created, partner with the client and client's ecosystem to implement new strategy and track/report client value received Provide functional and technical consulting to customer stakeholders, guiding them on how best to implement efficient workflows and integrations Proactively identify and drive new workflow opportunities and qualify project viability Build and manage a project tracker to effectively report back project status to both the client and teams Act as a strategic consultant for large scale projects and initiatives related to this client, even when you don't own the entire workstream Create a repository of documented workflow efficiencies and engagements for client reference and use Working alongside client's Value Consulting and customer account teams, quantify the value realised through creative workflow efficiencies and automation and report back to the client and global account team Build networks within the customer's organisation to establish new areas of workflow evaluation engagement. Take advantage of economies and scale, proving and communicating the value that they deliver. Build stakeholder relationships with client's product teams Challenge and lead the customer, working with them and the client's global account team to prioritise engagements and solutions, manage expectations and solution delivery Attend strategic business reviews with the rest of the global account team and the customer Be a team player and a key member of a highly skilled and dedicated global account team Some global travel required
This role has a starting salary of £26,777 per annum, based on a 36 hour working week and is offered as a 12-month fixed term/secondment opportunity. You will be expected to work in the office 4 days per week until you have built the confidence and skills required to work independently. We are delighted to be hiring a Service Support Assistant to join our Adult Social Care Information & Advice Service.?The team is based in Dakota, Weybridge. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service. Option to buy up to 5 days of additional annual leave Up to 5 days of carer's leave per year An extensive Employee Assistance Programme (EAP) supporting health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources Paternity, adoption and dependents leave About the team The Adult Social Care Information & Advice Service is part of Customer Services. Our aim is to provide a consistent, high quality, resident focused experience that aligns with the principles of the Customer Promise, acting as a first point of contact for customers who have Adult Social Care enquiries. About the Role As a Service Support Assistant, you will be responsible for providing customers and partner agencies with general information about care and support services in their local area before passing them to our second line call handlers for more complex enquiries, as well as providing administrative support to the team. Our working environment is outcome focused, you will be working in a fast-paced setting ensuring that cases allocated are resolved in a timely manner and in line with legislation/policies and best practice. The ability to work under pressure and multitask confidently across various IT systems is key to the role. We want to be honest with you, the nature of some of the calls and correspondence we receive can be sensitive and at times upsetting. We recognise it can be challenging to take calls about abuse, neglect or from someone who is at risk or in crisis but it is so important that we provide this service to people who need it. As such, robust personal resilience is essential. We will then add a comprehensive induction program on starting with us and commit to ensuring you will never be on your own and have a supportive environment and team to work with. Although this role involves working as part of a well-supported team, you will be given the tools to work independently to allow you to deliver work to a high standard. Shortlisting Criteria To be considered for shortlisting for this position, your application must clearly evidence the following: Experience of providing high levels of customer care and professionalism in a busy environment Able to quickly build rapport and effect successful relationships?with customers and partner agencies Excellent IT skills and ability to use databases to a high standard of accuracy Able to work autonomously with initiative and as part of a team Able to travel to Weybridge Able to work from home in a confidential space, including access to secure Wi-Fi The job advert closes at 23:59 on 16/06/2024 with interviews from 20/06/2024. The interview will be followed by a short IT test and a telephone test. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.