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Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/ perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
THE OPPORTUNITY I am delighted to be partnering one of the region's leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000 Location: Doxford Park, Tyne & Wear Hybrid working: No. this role requires you to be on site. Working Hours: 37.5 hours per week, Monday Friday DAY TO DAY RESPONSIBILITIES As a senior figure within the team you'll play a pivotal role in delivering high-quality technical support. Key responsibilities include: Managing incident queues efficiently to ensure timely resolution. Providing 2nd and 3rd line technical support, resolving complex issues. Offering technical escalation support. Delivering user support via multiple channels. Recording hardware details accurately in our Asset Management System. Taking ownership of incidents and requests, escalating when necessary. YOUR SKILLS & EXPERIENCE You'll have 3-4 years' experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility. To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud. Managing security software like antivirus and handle networking setups like VLANs and web filtering. Experience mentoring junior team members. Ability to thrive in a fast-paced environment with a proactive attitude. Strong decision-making skills and awareness of ITIL and security principles. Key Requirements: Prioritise and solve problems efficiently to minimise downtime. Provide excellent customer service. Proficiency in Microsoft technologies and cloud environments. Expertise in networking setups and security software management. Maintain end-user devices and ensure their optimal functionality. Collaborate effectively with colleagues and external partners. Understanding of networking principles and infrastructure components. Proven track record in managing vulnerabilities and maintaining system security. Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation. If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you