IT SUPPORT TECHNICIAN - 13 WEEK TEMP POSITION - INSIDE IR35
Loriens Edinburgh based Public sector client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely.
Service Desk Operations
Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
We are looking for a collaborative and dynamic IT Support Assistant to join our new IT team!
The desired candidate will provide groupwide operational IT, data and multi-media support.
The role will act as primary contact for day-to-day 'trouble shooting', data issues and system support requirements and as well as work collaboratively colleagues and suppliers to source, prepare, track and maintain IT equipment for the company including new joiners.
Windows 10/11, Office 365, Active Directory/Azure AD, IOS/MAC, Service Now, MS Teams, VPN, Remote Support
On site in Coventry we are seeking a number of IT Technicians to work on a 3 month contract with a view to possible extension.
Managing a variety of tasks/queries taken through phone calls, emails, portal queries you will be the first point of contact / support for Internal Users.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
Key skills & Experience
Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour.