Are you an experienced IT Support Engineer looking for your next position?
Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team.
This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits.
Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model.
With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions.
Robert Walters is working in partnership with an award-winning national MSP.
My client is seeking a talented Technical Support Engineer to join their tech support team.
In this role, you will collaborate with the engineering team and assist end-customers by providing support for a range of IT, Unified Communications, and Collaboration solutions, both on-premises and in the cloud.
Excellent customer service and communication skills in English are just as important as strong analytical troubleshooting abilities and solid ICT expertise.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.