This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
Key skills & Experience
Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour.
We are seeking a, immediate and efficient Senior Administrator / Personal Assistant to provide comprehensive administrative and business support to the Business Director and Clerk to the Governors of a Chertsey-based high school and sixth form centre.
The successful candidate will play a crucial role in ensuring the smooth operation of the school, managing administrative matters, and facilitating effective communication across the school community.
We are seeking a, immediate and efficient Senior Administrator / Personal Assistant to provide comprehensive administrative and business support to the Business Director and Clerk to the Governors of a Chertsey-based high school and sixth form centre.
The successful candidate will play a crucial role in ensuring the smooth operation of the school, managing administrative matters, and facilitating effective communication across the school community.