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Senior IT Technician Location: London Salary: Up to £55,000 per annum Benefits: Competitive salary package Generous benefits package including pension scheme and health insurance Opportunities for career advancement and professional development Dynamic and collaborative work environment Are you an experienced IT professional looking for a new challenge? Join our team as a Senior IT Technician and take your career to the next level. Responsibilities: Provide technical support and troubleshooting for hardware, software, and network issues Lead and mentor junior IT staff, providing guidance and training as needed Manage IT infrastructure including servers, network devices, and cloud services Oversee the implementation and maintenance of IT systems and applications Ensure compliance with security protocols and regulations Collaborate with other departments to identify and address IT needs Stay up-to-date with industry trends and emerging technologies Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Relevant certifications (e.g., CompTIA, Microsoft, Cisco) preferred If you're looking for a challenging role with great benefits and opportunities for growth, apply now by sending your CV and cover letter to connor . Thomas @ nextech-group .co . uk. We look forward to hearing from you! VMware - Hyper V - Virtualisation - Syslog - IT Monitoring - PowerShell - VBScript - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - System Management - Software - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP
Our major retail client is seeking a new Senior Digital Support Manager to join their new Digital Centre of Excellence team. Burton Upon Trent - 2 Days a week Job Description: As the Senior Digital Support Manager, you will be responsible for leading a team in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor management, and 1st and 2nd line support. Developing a comprehensive service strategy for the client's digital technologies, covering service levels, incident prioritization, resolution times, major incident management, and more. Translating the service strategy into support contracts with partners. Monitoring, reporting, and governing service levels to ensure compliance and quality standards. Ensuring 24/7 support for critical systems and environments, including necessary escalation and communication processes. Collaborating with other teams for efficient handover of code into support operations, including Operational Acceptance Testing. Driving initiatives to expand in-house digital development and support capabilities. Encouraging the adoption of digital support principles across the organization. Engaging with product and project teams to enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating on business continuity and disaster recovery plans, including regular testing. What You'll Bring: Demonstrable experience in product support environments for large-scale companies or service providers. Knowledge of Software Delivery Lifecycle and the role of support teams. Experience in building, leading, and managing support functions. Strong technical support skills, including monitoring, task automation, and modern tooling. Experience in managing internal and third-party partners. Vendor management expertise. Ability to deliver outstanding service under pressure. ITIL/ITSM v3 Certification desired. Experience in support operations across various core technologies:Web App Integrations and APIs Customer Data platforms Please apply and a consultant will be in contact soon. ..