As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The role consists of handling a mixture of Inbound and Outbound customer calls.
Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors.
You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages.
A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
25-day annual leave entitlement, plus bank holidays.
We remain a family-run business serving customers across the UK and Europe.
As the oldest number plate manufacturer in the UK, established in 1894, we have a 125-year track record of quality and service customers can rely on.
Jepson & Co Ltd are one of the largest manufacturers and suppliers of number plates and number plate printing systems in the UK, Ireland, France and Belgium.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They have the flexibility of a small company but the backing of a much larger
They want people who care and are passionate about what they do.