Responsibilities will include answering emails/phone calls, attending drop in sessions, being the first point of contact so good customer service skills are necessary and handling queries such as repairs from residents.
I am recruiting for a local authority who is looking for someone to take calls leaks from above and damp and mould.
4Recruitment Services are seeking a senior Housing Support Team Leader to assist our client based in High Wycombe.
The clients customers are predominantly single homeless aged between 18 - 60 years and may have support needs including mental health, physical health, substance misuse, offending.
This role will include case management, mentoring colleagues, running the group activities and engagement with external agencies.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).