Are you a dynamic and motivated individual looking for a fast paced role within a great team?
Do you have a passion for going the extra mile for your customer?
This could be the role for you!
Reed are recruiting for a Customer Service Advisor in Yatton, Somerset, on a full time, Fixed Term Contract covering maternity leave from November 2024 up to January 2026 (Up to 14 months).
This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.
We're open on experience for this role, perhaps you've come from retail and looking to make the jump into an office role. Or have worked in an office based customer service role and are available immediately.
Due to the current job holder going on maternity leave from January, we're looking to recruit for this role in early November to give you plenty of time to work together, learn the role and systems and have a sufficient handover before they head off. You'll be joining a great team with lots of experience who will also be on hand to support you.
Roles & Responsibilities:
First point of contact for specific customers (Mix of current, long-standing customers and new enquiries)
Fulfilling Customers' needs
Progressing Orders to ensure On-Time Delivery
Assisting the customer regarding new enquiries and products
Duties:
Responsible for the correct and timely processing of orders received, including product set up.
Continual Review of Customer Service priorities to ensure meets and exceeds customer expectations
Liaison with other departments (manufacturing, packing and logistics) to ensure customer delivery performance is achieved and improved
Logging, investigating and progressing of customer complaints with a view to preventing reoccurrence
Raise any credit notes to be issued
Supporting, suggesting and Implementing new ideas and processes to improve the customer experience
Supporting new enquiries to the business, providing admin and customer facing support to ensure customers receive quotes in the specified timeframe
Deal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.
To be an ambassador for the business if asked any questions by visiting customers and clients
Proactively solve problems and make decisions with the best interest of the company in mind
Checking and completing daily reports.
Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager
Use of a range of software including email, spread sheets and databases
Document processes clearly for repeat use and also for others to follow
Ensure that standards of work and productivity are maintained
Create a positive environment, orientated to trust, fairness, creative thinking and cohesive team effort
Motivate and inspire team members leading by example and conducting yourself in a professional and positive way.
Provide regular feedback to line manager
Other reasonable duties assigned by management
About you:
Previous customer service skills
Communicate effectively
Competent IT user
Ability to work to deadlines
Adaptable to change
Work as part of a team
Helpful, courteous, polite
Flexible and willing to learn
Good time keeping
Hours:
Monday - Thursday 8.30am - 5.00pm (45 minute lunch)
Friday - 8.30am - 4.00pm (hour lunch)