As they continue to expand, they are now seeking a passionate Senior Customer Service S join them in delivering exceptional support to their valued clients with a view for potential promition to lead the team.
We are working with a leading packaging solutions provider committed to excellence in quality and service.
With their innovative approach and dedication to customer satisfaction, they strive to exceed expectations.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
They are a small family led business, a clear market leader within their sector, and are looking for a new Senior Customer Support Advisor to expand the team.
Our client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth.
We are looking for candidates with easy access to Dewsbury, or you may be a car driver and be happy with the commute, as the role is fully office based.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
The role consists of handling a mixture of Inbound and Outbound customer calls.
Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors.
You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages.