As they continue to expand, they are now seeking a passionate Senior Customer Service S join them in delivering exceptional support to their valued clients with a view for potential promition to lead the team.
We are working with a leading packaging solutions provider committed to excellence in quality and service.
With their innovative approach and dedication to customer satisfaction, they strive to exceed expectations.
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
The Client
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
They are a small family led business, a clear market leader within their sector, and are looking for a new Senior Customer Support Advisor to expand the team.
Our client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth.
We are looking for candidates with easy access to Dewsbury, or you may be a car driver and be happy with the commute, as the role is fully office based.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.
This presents an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team, located at their office in Holborn, Central London (3 days on-site required - (Tuesday-Thursday) & 2 days from home.
Key Responsibilities
Assist with the Order to Cash (OTC) process, which encompasses supply chain, order processing, returns, recalls, pricing, documentation management, and handling any related queries about the supply chain and account receivables activities.