Berry Recruitment are NOW hiring for a committed and experienced Customer Service Advisor to work for a not-for-profit organisation in Didcot, Oxfordshire.
This role is being offered on a Contract Basis.
Key Responsibilities of the Customer Service Advisor
To effectively handle incoming telephone calls, emails, app enquiries, online chat, and social media on a wide range of issues and give advice or act as appropriate.
The Customer Account Rep is the first point of contact for many customers.
The Customer Account Rep will deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.
The Customer Account Rep will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions.