As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They have the flexibility of a small company but the backing of a much larger
They want people who care and are passionate about what they do.
An opportunity has arisen for a customer driven individual to join the growing team of an international business supporting their global client base as a Customer Service Specialist.
The company pride themselves on delivering excellence on all platforms to manage their customers' expectations.
The successful candidate will be the first point of contact for all requests, and responsible for maintaining budgets, repairs and assets so accuracy is key.
Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.
Accurately set up customers and orders on system, completing call logs and reports.
PERMANENT OPPORTUNITY BELOW
Please apply by sending me your most up to date CV.
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