A fast paced, global software business leaders are looking for a talented Customer Care Specialist in Manchester.
About the Role
You will be providing a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's strategy whilst exceeding individual KPIs and embrace company's values with every interaction.
About You
- Customer service experience is essential
- Soft sales skills including the ability to handle objections and make recommendations based on client needs
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
- The ability to work in a fast-paced environment
- Able to adapt to change
Great salary package with excellent benefits. Apply today!
48325MS
INDMANJ