Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Reporting into the Head of Customer Operations, this role will give you a great opportunity to work with key Retail customers and take ownership of your areas.
An established Fabrics company are looking for someone who can demonstrate their company values, work on their own initiative, take ownership of their workload and hit the ground running.
You'll need to be able to work well under pressure and manage your own priorities.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
If you enjoy delivering exceptional customer service and are looking to work for an organisation offering support, development and progression, then this is the role for you!
Throughout your Level 3 Apprenticeship in Customer Service, you will receive specific on-the-job training to develop a deep understanding of financial services, confidentially and regulation.
As a Customer Representative Apprentice, delivering our personalised Marsden service' by getting to know our members and making them feel at home in our branches is essential.
- To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
General
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