Head of Membership
Do you want to be part of an organisation where you can have real input and, who values what you do? We are looking for someone to be part of the senior leadership team and, who is passionate, committed and driven to succeed.
You will be responsible for ensuring the customer base (known as members) receive a value-added service. You will ensure the smooth transition from when an application comes in through becoming a member ensuring that they understand the value we bring to their business. During this journey there may be some requirements that the applicant/member needs to comply with, therefore your role will be to ensure that your team members are able to work with the members to ensure they are compliant with our rules. You will need to have a good balance between commercial and risk and the ability to process information to make an informed decision.
Main responsibilities
You will be responsible for:
- Managing and oversee daily activities of four critical functions of the business: accreditation, compliance, auditing and membership
- Foster a proactive relationship with applicants and members to maintain a positive flow of information.
- Develop and manage a value added approach so our members view us critical to their business
- Investigate and produce business cases for new revenue streams when requested by the Managing Director
- Visit applicants or members across the country on a weekly basis (1 to 2 days travel per week)
- Oversee workload for team members and monitor performance
- Communicate with senior leadership team of any areas for improvement
- Accurately maintain relevant records producing reports when required
- Manage and organise a team to ensure service level agreements are achieved
- Manage any admin related enquiries received from our insurer or insurance broker and ensure a conclusion is reached within agreed timescales
- Ensure all processes are documented and up to date within your functions
- Provide hands on cover as and when required within the departments you manage
- Manages department and individual workloads/KPI's in order to meet goals and deadlines
This is very much a hands on role and we are looking for someone to roll their sleeves up and lead this area of the business.
We offer additional benefits:
- 33 days leave plus an extra day off on your birthday
- Generous bonus package
- Company pension
- Income protection
- Medicash healthcare plan
- Death in service
- Hybrid working
Who We Are:
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes' ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.
The three schemes currently serviced by QA Scheme Support Services are:
- DGCOS Operates in the double-glazing sector;
- HIES Consumer Code - operates in the renewable sector;
- HICS Consumer Protection - operates in the home improvement sector.
The schemes' vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.
Main Qualities of ideal Candidate
- Highly organised with the ability to manage own time
- Be able to prioritise workload and schedule efficiently
- Excellent communication skills (both written and verbal)
- Commercially astute with risk in mind
- Critical thinking and judgement to make an informed decision based on evidence
- Must be able to cope within the fast-paced environment
- Strong people management skills
- Analytical and process orientated person with attention to detail
- Proficient skills in Microsoft Office package (including Excel)
- Must have a roll sleeves up attitude - lead by example
- Be able to work independently and as part of a team
Our Ideal Candidate will have
- Demonstrable hands on experience of commercial and risk management
- The ability to multi task
- The ability to analyse & interpret data
- The ability to plan work and meet deadlines
- Critical thinking and judgment
- Highly developed communication skills - written and verbal
- Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly
- Management experience
- A methodical and logical approach
- A driving license with own car and business insurance for business purposes
- Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire
Please note that previous applicants within the last twelve months will not be considered
Our Values, which were chosen by our team, are at the heart of all our interactions with colleagues, members and consumers.
Respect: We respect each other, our differences and our contributions.
Integrity: Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.
Teamwork: All working together to support each other and achieve our business goals.
Communication: the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.
We Adopt the following throughout all of our business dealings.