My client, a well-established leader within their industry, are looking for a Customer Services Manager, to join them in their North Kent offices.
Within this position you will have the responsibility of ensuring high standards of customer service are delivered from your team and ensure KPI's are met.
Are you a driven and experienced Customer Service Manager looking to make an impact in a fast-paced, dynamic environment?
We're seeking a proactive leader to oversee multiple customer service teams and ensure a high level of satisfaction across our client's operations.
About the Role
As the Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success.
To lead, manage and develop the Customer Service function and a mix of an office and remote-based Account Management team to achieve & grow in line with the strategy whilst providing high quality service to all specified members and transactional customers.
£50K - £57K additional benefits
Responsibilities
Direct line management and motivation of the Customer Service and Account Management teams to meet engagement and key business targets.
Having a quick thinking and proactive problem-solving attitude is important in this role as there will be times you need to speak to our customers to manage expectations and keep customers informed.
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