The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
An exciting opportunity for an enthusiastic individual to join a rapidly growing successful distribution business based in Bordon, for a 9-12 month period to cover maternity as a Customer Service Executive.
If you have are a confident communicator with strong interpersonal skills and the ability to quickly establish rapport and build trust with customers, this role is for you.
Our client offers great benefits including an opportunity to learn and develop in a growing company, working with wonderful people and products.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis.
The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
The successful candidate will ideally have experience working within a supervisory role, leading a team.