Senior Customer Service Centre Manager UK & Ireland
At Viking we are fanatical about customer service!
Our long-standing reputation as experts in work-place solutions is founded on delivering a first-class experience to our customers in all areas of the customer order cycle - order management, queries and delivery information.
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.