Senior Customer Service Centre Manager UK & Ireland
At Viking we are fanatical about customer service!
Our long-standing reputation as experts in work-place solutions is founded on delivering a first-class experience to our customers in all areas of the customer order cycle - order management, queries and delivery information.
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments.
The ideal candidate will have a background in vehicle rental services, insurance, or subscription-based industries.
Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts.