As they continue to expand, they are now seeking a passionate Senior Customer Service S join them in delivering exceptional support to their valued clients with a view for potential promition to lead the team.
We are working with a leading packaging solutions provider committed to excellence in quality and service.
With their innovative approach and dedication to customer satisfaction, they strive to exceed expectations.
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
As the Senior Customer Service Executive your responsibilities will mostly consist of:.
Why this role
We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth.
General
Support and develop the Customer Service team through a hands on, active approach
Located in the Scottish Borders, this public sector organisation is looking for an experienced Customer Service Senior Team Leader to join them on a 6-7 month contract.
Your new company
They are an integral part of their local community, supporting people across the Scottish Borders in a variety of ways.