A leading Firm of Chartered Loss Adjusters who have an enviable reputation within the Industry providing an excellent first-class service to their clients are now seeking an experienced Claims Handler/Claims Assistant to join their team based in Kent where you will work closely with the administration team as well as the field-based Adjusters.
Providing the full range of Claims Services within the Property Market including HNW, Domestic and Commercial as well as specialist Niche fields you will help manage the claims process for clients who have suffered an insured loss.
This is a new and exciting role where you can really make the role your own.
This will be an exciting time for any experienced Property or Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation.
A renowned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise are looking to strengthen their Subsidence Team nationwide.
Key responsibilities
Act as a point of contact for clients and policyholders for any queries on their Subsidence claims.
Major loss adjusting practice seeks to strengthen its Liability Division through the appointment of a Senior Technical Liability Adjuster in a mixed role handling large and complex losses (personal injury & TPPD), assist with operational management, mentoring, training and undertaking client liaison/development work especially within the Lloyd's & London Markets.
The role is essentially based within the South East region, but there will be a requirement to travel further across the South, particularly for the purpose of handling the larger and more complex losses.
About you
Candidates will ideally have no less than 5 years' experience within a liability adjusting capacity and the flexibility to undertake a mixed role, although our client will consider individuals with a preference for one area or another.
Responsibilities: Assess indemnity, investigate liability and quantum on motor claims, ensuring thorough handling of each claim to limit indemnity spend Communicate professionally with policy holders to ensure fair treatment and deliver world-class customer service in accordance with industry and company guidelines Proactively manage a caseload, ensuring correspondence and tasks are completed within SLA's Negotiate settlement of third-party claims Identify process/control gaps in legal defense panel performance and implement relevant actions to improve customer claims experience Maintain a high degree of technical knowledge and stay updated on market and legal updates Support cost, service, and process efficiency projects across the department and participate in departmental projects Display resilience and composure to remain positive under pressure and in changing circumstances Demonstrate ownership of work and maintain excellent attention to detail Constantly seek and communicate improvements in delivering excellent customer service Undertake any individual or team task in line with company values Ensure a relevant level of technical understanding through continuous development and learning Requirements: Skills: Good spoken and written communication skills Accuracy and attention to detail Ability to take increased ownership and responsibility when necessary PC literate with excellent administrative skills Excellent organization and time management skills Ability to work individually and proactively, as well as part of a team Drive/Motivation: Strong customer service orientation and helpfulness Motivated by teamwork Empathy and understanding Confidence and professional attitude Team player Positive approach High energy levels Experience/Knowledge: Minimum 5 years' experience of handling Technical personal injury claims Excellent written and verbal communication skills and confident negotiator Time management and organization skills Ability to manage time effectively and demonstrate great attention to detail Strong commercial decision-making skills based on evidence assessment Proven track record in dealing with fast-track and multi-track bodily injury claims, including liability disputes Good knowledge of indemnity, liability, and quantum issues Th orough understanding of: Personal injury claims (MOJ/Scottish and fast track) Advanced liability Fraud awareness Principles of indemnity Requirements under the RTA and Article 75 Qualifications: Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
As a Personal Injury Claims Handler, you will be responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims.
The portfolio of claims will range from £25k to £150k and will include both litigated and non-litigated claims.