Large Loss Handler for an exceptional Insurance Company
Join a leading team in Tonbridge as a Large Loss Handler, responsible for overseeing a portfolio of intricate claims. Your role ensures exceptional service to customers while effectively managing claim costs within policy boundaries.
Responsibilities:
- Manage day-to-day claims, fostering clear communication with policyholders, suppliers, and loss assessors.
- Conduct on-site assessments, negotiate settlements, and arrange alternative accommodations where necessary.
- Collaborate with the Buildings Surveyor Team to drive timely claim settlements.
- Deliver detailed reports on large or complex claims to the Claims SMT within agreed timelines.
- Maintain meticulous claim files for audit and review purposes.
- Oversee claim reserves and payments, ensuring accuracy and compliance.
- Support the Customer Relations Team in handling complaints, including those involving regulatory bodies.
- Manage your schedule, arranging customer appointments and accommodations as needed.
Required Skills:
- Exceptional verbal and written communication skills.
- High accuracy and attention to detail.
- Diplomacy and assertiveness in handling distressed customers.
- Ability to thrive under pressure and meet deadlines.
- Proficiency in PC operations and administrative tasks.
- Capability to assume increased responsibilities when required.
Desired Attributes:
- Excellent organisational prowess.
- Passion for providing top-notch customer service.
- Driven and goal-oriented, meeting or surpassing targets.
- Empathetic and understanding approach.
- Confident, professional demeanour, and strong negotiation skills.
- Commercial awareness and proactive engagement.
Requirements:
- Minimum 5 years of prior experience in insurance claims handling.
- Profound understanding of insurance policies and legal structures.
Location:
Tonbridge
Salary:
£30,000 - £40,000 per annum + car allowance of £4,800 per annum
Hours:
Full-time
Contact
Melissa at TN Recruits Temps
to discover more about this superb position and make an application TODAY.
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