Morgan Hunt are currently working with a UK Housing Association in their search for a temporary Senior Complaints Investigation Officer to investigate, recommend action and respond to a range of complaints.
You will be responsible for contributing to the delivery of an effective service by assisting staff in the resolution of complaints, while acting as the primary point of contact regarding complaints from tenants (while ensuring the highest level of customer service).
You will investigate, recommend action, and respond to stage 2 complaints, as well as act as the Housing Ombudsman's primary point of contact and respond to all enquiries.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
As an Insurance Officer, you will be responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies
Seven Social Care is currently seeking an experienced Insurance Officer to join our team in Oxford.
Responsibilities
Process incoming Public Liability Highways property claims to include data input onto the claims handling system, claim number allocation and scanning of relevant documentation.
A leading global Insurance firm based in the city of London are currently seeking a self-motivated, confident and highly capable Complaints Handler to start asap until approximately October 2024 within a temporary ongoing capacity.
Flexibility for this role will be vital too as there are often tight deadlines and this role will compliment an individual who likes working to a fast pace and accurate manner.
The ability to educate and liaise effectively with different stakeholders and third parties will be essential to the successful completion of this role.
We are currently recruiting for Insurance Compliant Investigators.
It will pay a starting rate of £210 per day (Umbrella) - increasing to £260 after accreditation - to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
This assignment will be home-based for the duration of the assignment - which is 12 months - and must be carried out from the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland.