Your responsibilities will lie in the provision of administrative support and query resolution for all internal and external customer training requests, to arrange suitable training and/or assessments.
You will have strong communication skills and be customer service orientated, while maintaining an eye for detail when making training arrangements.
General
Using your administrative and organisational skills you will be responsible for providing an efficient and effective Training co-co-ordination for a large team of multiskilled Trainers/Assessors, organising training and assessments for internal and external customers and ensuring that all the processes and systems are aligned to the needs of the business and industry standards.
Our client is looking for a Senior Service Coordinator who will be in charge of the logistical management of workers and subcontractors to meet repair appointments whilst delivering an exceptional customer service.
Working in a call centre environment, you will also manage a team of Service Coordinators ensuring they are planning future appointments and scheduling appointments for the day at the time requested by the Customer maintaining capacity for appointments.
To succeed in this role, it is essential you have a positive, professional and versatile attitude at all times and are able to remain level headed, demonstrating leadership for your team and making rational and proactive decisions in a constantly changing and dynamic environment.
As a Senior PA, you will also provide essential support to Directors and Senior Management, ensuring seamless coordination across the organization.
We are seeking a highly organized and dedicated Senior PA to support the Chief Executive (CEO) and Chief Operating Officer (COO) of an established Charitable Organisation based in the Coventry Area.
This a full time permanent role, operating Monday-Friday 9am-5pm with, hybrid working available.