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We are a dynamic software development company based in Bristol. We specialize in creating cutting-edge solutions for the investment banking community. Our team of experts collaborates closely with financial institutions to deliver robust software products. As we continue to grow, we're seeking a talented Senior Technical Support Specialist to join our team. Role Overview: As a Senior Technical Support Specialist, you'll be a crucial link between our software development team and our clients. Your role will involve providing 3rd level technical support of internal systems as well as contributing to client project systems design and implementation. If you thrive in a fast-paced environment and have a passion for solving complex technical challenges, we want to hear from you. Responsibilities: 3rd Level Support: Respond to escalated technical issues from our client base. Troubleshoot software-related problems, ensuring timely resolution. Collaborate with developers to address critical issues. MS Azure MS Teams VMware Hyper V Systems Design: Work closely with our development team to design robust software solutions. Participate in architecture discussions and contribute to system enhancements. Ensure alignment with industry best practices. Project Work: Engage in software implementation projects. Assist with software upgrades, migrations, and integrations. Provide technical expertise during project planning and execution. Qualifications: Proven experience in 3rd level technical support. Strong knowledge of software troubleshooting and debugging. Familiarity with investment banking processes and terminology. Excellent communication skills and the ability to work collaboratively. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional growth and skill development.
We are a well-established Managed Service Provider (MSP) based in Hammersmith. We specialize in delivering top-notch IT support services to legal clients across the UK. Our commitment to excellence and customer satisfaction sets us apart in the industry. Role Overview: As a Senior Technical Engineer, you'll play a critical role in ensuring our legal clients receive exceptional IT support. You'll handle 2nd and 3rd level technical issues, troubleshoot complex problems, and collaborate closely with our legal clients to maintain their IT infrastructure. Additionally, this role offers a clear path for progression into team leadership. Responsibilities: Client Support: Provide expert technical support to legal clients via phone, email, and remote tools. Troubleshoot hardware, software, and network issues promptly. Ensure compliance with Service Level Agreements (SLAs). Infrastructure Management: Maintain and optimize IT systems, including servers, workstations, and networking equipment. Monitor performance, security, and backups. Assist with IT projects, such as migrations and upgrades. Team Leadership (Progression Opportunity): Collaborate with junior engineers and guide them in resolving complex technical challenges. Contribute to team growth and knowledge sharing. Prepare for future leadership responsibilities. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Proven experience in an MSP environment, supporting legal clients. Strong knowledge of Windows, Active Directory, and networking. Familiarity with cloud technologies (Azure, Office 365) is advantageous. Excellent communication and problem-solving skills. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Clear progression path to team leadership.