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We are a dynamic software development company based in Bristol. We specialize in creating cutting-edge solutions for the investment banking community. Our team of experts collaborates closely with financial institutions to deliver robust software products. As we continue to grow, we're seeking a talented Senior Technical Support Specialist to join our team. Role Overview: As a Senior Technical Support Specialist, you'll be a crucial link between our software development team and our clients. Your role will involve providing 3rd level technical support of internal systems as well as contributing to client project systems design and implementation. If you thrive in a fast-paced environment and have a passion for solving complex technical challenges, we want to hear from you. Responsibilities: 3rd Level Support: Respond to escalated technical issues from our client base. Troubleshoot software-related problems, ensuring timely resolution. Collaborate with developers to address critical issues. MS Azure MS Teams VMware Hyper V Systems Design: Work closely with our development team to design robust software solutions. Participate in architecture discussions and contribute to system enhancements. Ensure alignment with industry best practices. Project Work: Engage in software implementation projects. Assist with software upgrades, migrations, and integrations. Provide technical expertise during project planning and execution. Qualifications: Proven experience in 3rd level technical support. Strong knowledge of software troubleshooting and debugging. Familiarity with investment banking processes and terminology. Excellent communication skills and the ability to work collaboratively. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional growth and skill development.
We are a well-established Managed Service Provider (MSP) based in Hammersmith. We specialize in delivering top-notch IT support services to legal clients across the UK. Our commitment to excellence and customer satisfaction sets us apart in the industry. Role Overview: As a Senior Technical Engineer, you'll play a critical role in ensuring our legal clients receive exceptional IT support. You'll handle 2nd and 3rd level technical issues, troubleshoot complex problems, and collaborate closely with our legal clients to maintain their IT infrastructure. Additionally, this role offers a clear path for progression into team leadership. Responsibilities: Client Support: Provide expert technical support to legal clients via phone, email, and remote tools. Troubleshoot hardware, software, and network issues promptly. Ensure compliance with Service Level Agreements (SLAs). Infrastructure Management: Maintain and optimize IT systems, including servers, workstations, and networking equipment. Monitor performance, security, and backups. Assist with IT projects, such as migrations and upgrades. Team Leadership (Progression Opportunity): Collaborate with junior engineers and guide them in resolving complex technical challenges. Contribute to team growth and knowledge sharing. Prepare for future leadership responsibilities. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Proven experience in an MSP environment, supporting legal clients. Strong knowledge of Windows, Active Directory, and networking. Familiarity with cloud technologies (Azure, Office 365) is advantageous. Excellent communication and problem-solving skills. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Clear progression path to team leadership.
We are a leading cybersecurity company based in Cambridge. We specialize in providing cutting-edge solutions to protect our clients' digital assets. As a Senior IT Engineer, you'll play a crucial role in ensuring the smooth operation of our internal systems while supporting our talented cybersecurity team. As a Senior IT Engineer, you'll be the go-to person for escalated internal support. You'll collaborate closely with our cybersecurity experts, ensuring that our infrastructure remains secure and efficient. Additionally, you'll have the opportunity to contribute to exciting internal projects that drive innovation within our organization. Responsibilities: Internal Support: Provide 2nd and 3rd level technical support to our internal teams. Troubleshoot hardware, software, and network issues promptly. Collaborate with colleagues to resolve complex technical challenges. Infrastructure Management: Maintain and optimize internal systems, including servers, workstations, and networking equipment. Monitor performance, security, and backups. Assist with IT projects related to infrastructure upgrades and enhancements. Project Work: Participate in internal projects aimed at improving efficiency, security, and productivity. Contribute to system design, implementation, and documentation. Stay up-to-date with industry trends and recommend innovative solutions. Qualifications: Proven experience in IT support, preferably in a cybersecurity or technology-focused environment. Strong knowledge of hardware, software, and networking. Familiarity with security best practices and protocols. Excellent communication skills and a proactive approach to problem-solving. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional growth and skill development.
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car Parking cards and Fuel cards Pension on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders.. Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior Management Key Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 247365 call outs Senior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS) Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.