As a Senior Support Analyst, you will play a crucial role in ensuring the smooth operation of clients' IT environments.
General
Our client is a leading MSP based in Central London, specializing in providing comprehensive IT support services to businesses across various industries.
They pride themselves on delivering exceptional customer service and technical expertise to clients.
Are you a Deskside Support Analyst seeking a new challenge
We are currently working with a leading global law firm based in central London who are seeking a highly motivated senior Deskside Support Analyst to join their team.
You will be responsible for providing 2nd line/deskside support for all technology systems and mobile applications.
You will also have the opportunity to get involved with 3rd line application support.
Senior IT Support Analyst required by my leading company based in Dorking.
As a key member of our IT support team, you will be responsible for:
Providing comprehensive support to all users, following helpdesk procedures and priorities to ensure optimal service levels and timely issue resolution.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
Provide second-line support to end users, logging, monitoring, escalating, resolving IT queries, and providing first-line support during busy periods, holidays, and sickness cover.
The role
Maintain and develop the functionality, understanding, and use of Company IT Solutions in a manner that best promotes the Company's purpose.