As a Senior Support Analyst, you will play a crucial role in ensuring the smooth operation of clients' IT environments.
General
Our client is a leading MSP based in Central London, specializing in providing comprehensive IT support services to businesses across various industries.
They pride themselves on delivering exceptional customer service and technical expertise to clients.
The Senior Technical Analyst will be responsible for overseeing a wide variety of analytical and technical assignments offering both IT operational support to users across the business and also working on projects.
Proactive Personnel are working with a well-established manufacturing business to recruit for a Senior IT Analyst to join their International Infrastructure Services team on a full time, permanent basis.
Duties
Analyse complex technical systems to identify areas for improvement and optimisation & developing strategies to enhance system functionality and performance.
As the Junior Technical Support Analyst, you will support, maintain, develop and optimise key functional areas, across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, applications, audio-visual and printing to ensure the business can run all IT aspects at the highest standard.
Our client is a well-established Global organisation urgently seeking an onsite Junior Technical Support Analyst to join their team on a permanent basis.
The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
We are looking for an experienced Senior 2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 4 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.