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Location: NorthamptonContract: 6 months Main Purpose The Repair Scheduler will primarily be responsible for the technical administration of the backlog of repairs within the housing maintenance team. This will range from, but not be limited to cancelling jobs and re-raising orders for external contractors, updating spreadsheets, asset tables and internal systems. Dealing with tenant enquires. The role will require excellent attention to detail and initiative, as you need to go through records and files and re-raise orders/ re-allocate where appropriate. One of the key functions of this role is to ensure the backlog of repair jobs are brought up to date on the system. Key Skills Good literacy skills and attention to detail Good excel skills - Regular use of Lookups and Pivot Tables Process awareness - can follow and implement process Can interact well with various groups and stakeholders Good communication skills Problem-solving using initiative when dealing with complex queries Managing workload and prioritisation of tasks Carrying our instruction from Team Leader Personal Profile Can work both independently and as part of a team Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily Punctual - on time and present themselves professionally and lead by example Curious and proactive in looking for issues to identify opportunities for improvement Looks for solutions to problems Flexible and adaptive to support requests as required A positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybody Respectful of other team members within the office What you'll get in return This role is based 5 days a week in the office in Northampton, so you need to be able to travel daily. Weekly pay and a 6-month contract that could be extended. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
New Job: Part time Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance Hours of work: Monday to Friday 12.00-5.00pm About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategise solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information