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Sales Support Representative London Hybrid £260p.d Umbrella Our client are an International Software company, looking for a tech savvy Sales Support Representative to support their sales team on a 12 month contract basis. You will be providing troubleshooting support for our team of sales agents using Salesforce, Amazon Connect, and related sales reporting tools. This role is critical in driving projects that enhance sales agent productivity, delivering both medium-term improvements and immediate marginal gains. The ideal candidate will ensure smooth lead passing from marketing to sales within agreed SLAs and provide insightful reporting to sales managers to drive channel performance. Additionally, this role involves collaborating with key enabling partners to enhance the sales agent experience with tools like Salesforce. Key Responsibilities: Troubleshooting and Support: Serve as the go-to individual for troubleshooting and support for a team of sales agents using Salesforce, Amazon Connect, and related sales tools. Project Management: Lead projects aimed at improving sales agent productivity, focusing on both medium-term improvements and immediate marginal gains. Lead Management: Support the lead pass process from marketing to sales, ensuring adherence to agreed SLAs. Insight Reporting: Provide daily, weekly, and monthly performance reports to sales managers to drive channel performance. Collaboration: Work with key partners to enhance the sales agent experience with various tools, particularly Salesforce. Skills and Qualifications: Communication: Manage projects effectively while providing clear and concise updates to key stakeholders. Data Acumen: Connect disparate data sets to identify patterns and root causes. Insight Communication: Translate insights into actionable recommendations that influence decision-making. Project Management: Drive short-term projects with clear plans, proactively identifying and mitigating risks. Standardisation: Execute current processes and continuously seek ways to improve operational efficiency and effectiveness. Prioritisation: Rank and pursue opportunities with the most immediate benefit and identify opportunities for future gains. Relationship Building: Maintain strong relationships within the team and with key internal stakeholders. Domain Expertise: Develop a deep understanding of sales workflow principles and processes to provide frontline agent support. Tools and Experience: Previous experience supporting sales teams using Salesforce. Intermediate Excel skills, including data manipulation and presentation. Experience with Alteryx, Eloqua, Adobe eSign, prospecting tools (e.g., LinkedIn Sales Navigator, Cognism), sales cadence tools (e.g., HVS, SalesLoft), and BI tools (e.g., Qlik, Tableau) is a plus. If you are a skilled professional with a passion for improving sales operations and a knack for problem-solving, we encourage you to apply for this exciting opportunity. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Sales Support Administrator to join their experienced team within their offices close to Uckfield. This role is available due to strong company growth levels and continued expansion. Sales Support Administrator Full time permanent role - office based role but with flexible working to attend appointments / engineers visits at home etc Mon-Fri only 0800-1700 or 0900-1700 Role based close to Uckfield. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £26000-£28000 per annum, depending on experience plus excellent all round company benefits, including pension scheme, free work related training courses, company social activities, snacks and drinks provided at the office, Christmas close down. Discretionary Christmas bonus £500-£1000 approx. This is an excellent opportunity to join a busy team within a friendly, independent family run and very successful organisation. Please note that this is a 'well behaved' dog friendly office. Bring your dog to work if you have one! The role - Sales Support Administrator: This role is designed to be a challenging and rewarding opportunity to aid the sales team in handling sales orders and enquiries to help further the growth and development of the business. This key role will provide support to the Sales Team in achieving the company objectives, maintaining relationships with the existing customer base and the daily management of enquiries and orders, Duties will include: To receive and process incoming enquiries Carry out the sales process in a timely and professional manner. Manage client expectations in terms of time-scales, product availability and costs. To maintain a great working relationship with clients. To provide administrative support to the sales team - keeping sales reports and information up to date. Liaising with suppliers and other staff members To assist with account growth and development by keeping in regular contact with allocated accounts / up-selling. Support the Account Managers with producing quotations and samples packs. Provide support for events/trade shows and promotions Experience, competencies and knowledge required: Previous sales support experience Experience of compiling quotations and proposals Experience of keeping key sales reporting information up to date accurately. Great phone manner and has experience connecting and up-selling on the phone to current accounts / account managing. No outbound sales. Experience of building relationships with customers Good computer skills (Excel) Ability to work independently and take initiative. For more information regarding this new and exciting Sales Support Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job