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Our client is a market leader in the manufacture of valves and electrical components. Based in Southam, a position has arisen for a permanent Internal Sales Administrator. RESPONSIBLE TO: Sales Office Supervisor OBJECTIVE: To contribute to the efficiency and profitability of the business by effectively supporting the Sales Department to maintain and develop new profitable business from existing and potential customers, whilst upholding a high level of customer satisfaction. MAIN RESPONSIBILITIES Provide the first point of contact for all customer enquiries and respond to customers promptly to ensure that their requirements are met in accordance with the ISO9001:2008 quality procedures and company standards. Aim to exceed customers' expectations in terms of delivery, quality and service. Provide comprehensive sales administration assistance to the sales team supporting the business with effective sales order processing and administration services, in accordance with the ISO9001:2008 quality procedures and standards. MAIN DUTIES Sales 1. Provide the first point of contact for all customers. 2. Welcome visitors and prepare refreshments for staff and visitors. 3. Respond to phone calls, emails and faxes in a prompt and efficient manner assisting customer or taking messages. 4. Deal with enquires and enter them onto the company database. 5. Prepare and register all quotations (verbal and email) and ensure they are received by the customers. 6. Assist in the processing of sales orders, despatches, sales invoicing. 7. Ensure delivery dates are met in accordance with customer requirements and our confirmed acknowledgements. 8. Carry out all general administration duties, including filing and incoming post. 9. Assist with estimating to gain an understanding of products to help secure competitive pricing from suppliers. 10. Track and monitor quotations and plan to follow them up in a timely manner. 11. Arrange export documentation and carriage for UK and overseas orders, as required. 12. Undertake Basic Internal Works / Bill of Materials and instructions. 13. Update workshop instructions on Sage when completed. 14. Maintain customer files and records. 15. Process returns to customers. 16. Support the sales team with any changes to daily work and instructions 17. Write test certificates, conformity certificates and origin certificates for customers. EXPERIENCE AND KNOWLEDGE REQUIRED Microsoft Office Software essential including Outlook, SAGE 200 system Sales administration and customer service Quality Procedures ISO9001:2008 Excellent communication and people skills Proactive and capable of planning ahead and time management Organised and methodical Proficient typing and data processing Computer literacy, capable of using Sage Accounts, Internet, email and the Microsoft Office suite Adaptable and flexible and capable of managing changing priorities and tasks The successful candidate can expect to receive a competitive salary, excellent progression, generous holidays rising with service, private medical cover, pension and free parking.