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£25,000 - £27,000 per annum - 12 month fixed term contract - Hybrid working (2 days office based) - 25 days holiday bank holidays Leading Letchworth based organisation have an immediate opportunity for a Sales Coordinator with customer service and account management experience to manage the order processing from order to dispatch. Sales Coordinator - Job Overview Act as the first point of contact delivering excellent customer service to new and existing customers Manage the entire UK and Export sales order process from receipt to confirmation of payment and dispatch Manage complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork including Letters of Credit and Certificates of Origin Liaising with manufacturing, logistics, technical and finance teams regarding the progress of orders Respond to enquiries accurately, timely and in a professional manner Maximise sales opportunities from inbound calls and proactive outbound customer contact to promote point of sale activities, new product launches and promotions Handle sales enquiries by phone or email Identify, develop and key account manage customers in order to grow sales and profitability Sales Coordinator - Required Skills and Experience Previous experience working in a busy customer service/ sales environment, with experience of Export markets, Letters of Credit & related documentation Experience of handling inbound calls, building and maintaining relationships Experience of making proactive outbound calls and initiating customer contact Internal/external sales background essential Used to working to targets, meeting and exceeding set KPI's both individually and as a team Good standard of education - GCSE/O Level English and Maths or similar Proficient in Microsoft Office suite, CRM/ERP systems and Social Media applications Languages desirable Sales Coordinator - Benefits Offered £25,000 - £27,000 per annum Hybrid working (2 days office based) 37.5 hours per week Monday to Friday (rotational shift pattern of 8-4/ 9-5/ 9.30-5.30) Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business.