£25,000 - £27,000 per annum - 12 month fixed term contract - Hybrid working (2 days office based) - 25 days holiday + bank holidays
Leading Letchworth based organisation have an immediate opportunity for a Sales Coordinator with customer service and account management experience to manage the order processing from order to dispatch.
Sales Coordinator - Job Overview
- Act as the first point of contact delivering excellent customer service to new and existing customers
- Manage the entire UK and Export sales order process from receipt to confirmation of payment and dispatch
- Manage complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork including Letters of Credit and Certificates of Origin
- Liaising with manufacturing, logistics, technical and finance teams regarding the progress of orders
- Respond to enquiries accurately, timely and in a professional manner
- Maximise sales opportunities from inbound calls and proactive outbound customer contact to promote point of sale activities, new product launches and promotions
- Handle sales enquiries by phone or email
- Identify, develop and key account manage customers in order to grow sales and profitability
Sales Coordinator - Required Skills and Experience
- Previous experience working in a busy customer service/ sales environment, with experience of Export markets, Letters of Credit & related documentation
- Experience of handling inbound calls, building and maintaining relationships
- Experience of making proactive outbound calls and initiating customer contact
- Internal/external sales background essential
- Used to working to targets, meeting and exceeding set KPI's both individually and as a team
- Good standard of education - GCSE/O Level English and Maths or similar
- Proficient in Microsoft Office suite, CRM/ERP systems and Social Media applications
- Languages desirable
Sales Coordinator - Benefits Offered
- £25,000 - £27,000 per annum
- Hybrid working (2 days office based)
- 37.5 hours per week Monday to Friday (rotational shift pattern of 8-4/ 9-5/ 9.30-5.30)
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.