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Sales Team Leader - Ellesmere Port - £35-37,000 with OTE of £50,000. A fantastic opportunity for a Sales Team Manager to join a progressive, innovative company with 25 years' industry leading experience. Based within exceptional, modern offices, the Sales Team Manager will be rewarded with an attractive bonus scheme; 23 days' holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities. Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, 9am to 530pm Monday to Friday. The role will be reporting directly to the Head of Sales, managing a team of Account Managers and Sales Support Administrators, working towards achieving the wider business' sales strategy and goals. RESPONSIBILITIES: Work with and manage the Account Management team to hit and exceed agreed SLAs Motivating, coaching and developing team members Managing individual performance and conducting regular reviews and appraisals Liaise with external stakeholders in order to build, maintain and develop relationships Inspire the team members toward their individual goals, including personal growth and KPIs Attend exhibitions, events and workshops to promote the company's products Improve visibility of product performance and forecasting Ensure governance targets and SLAs are strictly adhered to SKILLS AND EXERIENCE: A minimum of 2 years' sales team management experience, gained within a B2B environment - ideally within a regulated industry Effective leadership and motivation skills Skills gained managing and co-ordinating a remote team Experience of process improvement and the ability to design and implement new processes A customer driven approach to all tasks, aiming for a first call resolution every time Excellent communication skills, with the ability to liaise with customers, suppliers and colleagues effectively Results-driven with a focus on achieving goals and objectives IT skills in MS Office - particularly Excel and Word KEYWORDS: Manager, Team Leader, sales, customer, processes, account management
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor at Audi Cheshire Oaks you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This 40 hour full time, customer focused role offers a competitive salary of £23,877.57. In addition, we offer a number of excellent benefits including; Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis Life Assurance - we give you the peace of mind when you need it most Save as you earn plan- reap the rewards of Inchcape's success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price We reward long service with extra holidays And much more.... Job Introduction We are currently recruiting for our aftersales booking team, working within our state of the art BMW/Mini site in Norwich. At Inchcape BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new. Main Responsibilities The main duties of the role will include; Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Responding to customer email enquiries Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional BMW/Mini products The Ideal Candidate The ideal candidate will; Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and also as part of a team Have a keen eye for detail To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet About the company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent