An opportunity to join an expanding and progressive company as a Customer Service and Sales Advisor (6-9 months) in a fast-paced and varied environment.
£21,500 pro rata
Monday to Friday, day shift
Benefits include free parking, pension scheme, private medical cover, retail offers and discounts, performance reviews, discretionary bonus. You will be within a modern, open-plan office with a collaborative and supportive working environment.
Customer Service and Sales Advisors communicate regularly with clients primarily by telephone but also via digital media, handling queries, taking and processing orders whilst up-selling, cross selling and assisting with compliance. Building strong working relationships with clients via a culture of outstanding customer service is at the heart of the role.
Key Responsibilities
- To call and maintain a diary of customers to call each week and process their orders.
- To sell key brands to ensure each of the customers has the best product range available
- To drive engagement with the online ordering platform and support customers in using it efficiently.
- Efficiently handle incoming calls and digital communications from customers and internal colleagues including members of the field team, the distribution company and other suppliers.
- Provide a friendly, professional and supportive front line contact service.
- Manage important tasks which form part of the supply service, some of which require time critical action e.g. order/line failures, picking failures, EDI rejections, nil order escalation, free of charge stock management, processing transfer orders, reporting faulty stock (Tag Returns) etc.
Skills and Experience
- Always demonstrates professionalism.
- Ability to multitask skills.
- Positive in all situations, even under the most testing circumstances.
- Excellent time keeping.
- An effective communicator who has the respect of their colleagues.
- Proactive - looking at opportunities to support in advance.
- Polite and confident telephone manner. Treating others as you would wish to be treated.
- Willing to go the extra mile for customers, colleagues and their team.
- Resourceful - having a 'can do' attitude to think around problems to find a solution.
- Tenacious - to see things through to completion.
- Must have experience using Excel.