Joining our IT Operations and Service Delivery team in a new stage of our exciting journey, you are an in-house infrastructure subject matter expert for VMware, Windows Server and Microsoft Exchange.
You hold a vital role in our team ensuring that all day-to-day activities such as incident response, service request fulfilment, change control, availability and performance management of the IT Operations platform are carried out within a controlled and compliant framework.
There will also be the opportunity to get involved in project work.
Our client is a prominent UK based charity, seeking aService Desk Analyst to join their established team.
The Role
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
My client provides a range of online services within the housing market!
Who they are and what they do
With new digital products due to come online, they are building the best network of verified partners from local trusted professionals, saving their customers time and money and becoming a recognisable brand within their industry and beyond.
As a systems developer with expertise in PHP, JavaScript and MSSQL, you will be responsible for designing, developing, and maintaining software systems that are critical to the organisation's operations.
Voted Best Employer - Cardiff Life Awards 2024.
Who are we
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients.
The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy.
The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.