Posted by Pinpoint Resourcing Ltd • £35K/yr to £40K/yr
Systems Support Analyst
Pinpoint Resourcing are working with a membership organisation in Central London, who are looking for a Systems Support Analyst to join a team and help with the customer membership systems.
Duties
Primary support for escalated Support Requests (8000users) via the Support System, ensuring prompt assessment and triage of issues and assigning requests to relevant Teams as required.
Provide technical support for queries raised via the Mailbox.
We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
The IT Support Analyst will report to the helpdesk team lead and will be a primary contact for 1st, 2nd and some 3rd line IT support services to residents, members and the trust staff.
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