Providing user and administrative support for IT systems, applications and Infrastructure.
General
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world's leaders in Life Sciences technologies.
ABOUT THE PROJECT
Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
Our client a global software organisation is seeking a Sales Support Analyst to provide support and strategic analysis for their sales teams for a long 2 year contract.
Located in central London this is a hybrid role.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
Working within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing 1st and 2nd line support to users both on site and remote.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.