______________________
______________________
_____________________
___________________
_____________________
________________________
_____________________
_______________________
____________________
___________________
Our client is a leading global systems provider of advanced integrated technology in parking management systems. They develop, manufacture, distribute and service equipment and have a tradition of innovation and invention. They now require a Training Support Specialist to create & tailor training plans / packages to meet customers' requirements. THE ROLE You will responsible for training customers and colleagues on all aspects of their electro-mechanical / IT cloud-based systems, including system reports. Plan and create relevant training material, videos, and instruction documents to guide customers on how to operate systems. Collaborate with subject matter experts and stakeholders to gather and validate training content and materials. Conduct training needs ( gap analysis, ) assessment to identify skills and develop appropriate training solutions. Assist in the implementation and adaptation of new technologies by providing training and support to end users. Maintain an up-to-date training calendar. Carry out remote training. Coordinate training plans with customers, understand their needs and manage customer expectations and gain feedback. Provide required training and anticipate future needs based on client feedback. Coordinate the booking process for all training. Have a flexible attitude to work away, with occasional overnight stays of 1-2 nights across the UK. Liaise with internal and external customers at all levels, contribute to a service minded and client-oriented approach focused upon the end-user's satisfaction. THE INDIVIDUAL You will have a background in designing, delivering and evaluating training programmes ideally, but not essentially for technology organisations. Preferably with training or teaching qualifications / courses. You be passionate about learning & development, able to learn quickly, with the ability to work in the ever-changing context of a growing organisation. Proficient in Microsoft Word, Excel and presentations. Must have a driving licence and be willing to travel to different sites. Be an excellent communicator with good interpersonal skills; able to work effectively independently and as part of a team collaborating well with colleagues. Full product training will be offered. WHY APPLY? This is an excellent opportunity to join an organisation that constantly invests in best-in-class technologies to ensure they remain at the forefront of their chosen markets. You will be joining a talented group with a shared vision of delivering consistently great results for their clients and partners, as well as ensuring the culture is fun & inclusive. You will not be disappointed with the long-term career prospects and rewards, joining an organisation with a leading learning / academy as well as a solid order book and a well-established customer base. This is a great opportunity to join an established organisation who encourage motivation through excellent education and training opportunities, transparent structures and flat hierarchies. A basic salary of c. £40,000 p.a. company car expenses 25 days holidays mobile & laptop discounts pension - company pays 7% providing employee contributes 2% life assurance available after probation period.