Our client is a leading global systems provider of advanced integrated technology in parking management systems. They develop, manufacture, distribute and service equipment and have a tradition of innovation and invention.
They now require a Training Support Specialist to create & tailor training plans / packages to meet customers' requirements.
THE ROLE
- You will responsible for training customers and colleagues on all aspects of their electro-mechanical / IT cloud-based systems, including system reports.
- Plan and create relevant training material, videos, and instruction documents to guide customers on how to operate systems.
- Collaborate with subject matter experts and stakeholders to gather and validate training content and materials.
- Conduct training needs ( gap analysis, ) assessment to identify skills and develop appropriate training solutions.
- Assist in the implementation and adaptation of new technologies by providing training and support to end users.
- Maintain an up-to-date training calendar.
- Carry out remote training.
- Coordinate training plans with customers, understand their needs and manage customer expectations and gain feedback.
- Provide required training and anticipate future needs based on client feedback.
- Coordinate the booking process for all training.
- Have a flexible attitude to work away, with occasional overnight stays of 1-2 nights across the UK.
- Liaise with internal and external customers at all levels, contribute to a service minded and client-oriented approach focused upon the end-user's satisfaction.
THE INDIVIDUAL
- You will have a background in designing, delivering and evaluating training programmes ideally, but not essentially for technology organisations.
- Preferably with training or teaching qualifications / courses.
- You be passionate about learning & development, able to learn quickly, with the ability to work in the ever-changing context of a growing organisation.
- Proficient in Microsoft Word, Excel and presentations.
- Must have a driving licence and be willing to travel to different sites.
- Be an excellent communicator with good interpersonal skills; able to work effectively independently and as part of a team collaborating well with colleagues.
- Full product training will be offered.
WHY APPLY?
This is an excellent opportunity to join an organisation that constantly invests in best-in-class technologies to ensure they remain at the forefront of their chosen markets.
You will be joining a talented group with a shared vision of delivering consistently great results for their clients and partners, as well as ensuring the culture is fun & inclusive.
You will not be disappointed with the long-term career prospects and rewards, joining an organisation with a leading learning / academy as well as a solid order book and a well-established customer base.
This is a great opportunity to join an established organisation who encourage motivation through excellent education and training opportunities, transparent structures and flat hierarchies.
A basic salary of c. £40,000 p.a. + company car + expenses + 25 days holidays + mobile & laptop + discounts + pension - company pays 7% providing employee contributes 2% + life assurance available after probation period.