As an IS Analyst (Support) working within the Booker IS team, you will ensure service availability, security and performance across multiple systems to help improve customer happiness and cash profit.
About the role
The ideal candidate will have experience of service management, critical issue procedures, incident management, and customer support.
Posted by Wallace Hind Selection • £40K/yr to £45K/yr
Do you have a consultative account management & customer service style?
Are you an ambitious Internal Sales / Inside Sales Team Leader?
We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive, Airport Logistics, etc.
The IS Senior Analyst for Supply Chain works within in the IS team of Booker, and is responsible for delivering effective, secure and efficient systems in the IS Logistics and Retail team to help the business to serve our customers, communities and planet a little better every day, improve customer happiness and cash profit.
About the role
The role is responsible for development and support of our Supply Chain systems and processes, ensuring that they are safe and secure and are fit the current and future needs of the business.
The Technical Business Analyst works within the Booker IS department, and is responsible for delivering effective, secure and efficient systems in digital to help improve customer satisfaction and cash profit.
The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.
The role of IT Senior Analyst - Support and Transformation works within the IT team of Booker and is responsible for supporting and delivering effective, secure and efficient systems across the Trading, Finance, Operations and Branch teams.
About the role
The role is responsible for the day-to-day support of colleagues within these business teams, taking ownership, ensuring the resolution of problem tickets, and providing knowledge and expertise to key partners to support decision-making.
You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?
We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts Support Manager.
What's Involved
Based in Rushden, you'll work closely with our Contract Management team and internal functions, developing strong client relationships to achieve both our goals and those of our clients.