Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements.
We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis.
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
You will be responsible for diagnosing and resolving hardware and software issues, managing assets, and ensuring the smooth operation of our IT systems.
Position Overview: As an IT Support Technician, you will play a crucial role in providing technical support to our internal team.
This position offers the opportunity for hybrid working, allowing you to balance remote work with in-office collaboration.