We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
We are recruiting for an IT Analyst to join the Service Desk team based at our Clients head office in Spinningfields, Manchester, providing support to all of the firms 750 employees across our Manchester, Liverpool, and London offices.
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
ClearCourse is looking for a Support Analyst to join us in a newly opened position.
Job description
Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
Their use as profiling applications for platforms ranges from mobile phones, to cars, to cloud servers.We are currently expanding our focus on the cloud computing and network infrastructure use cases, and are looking for a systems architect to join our team to take ownership of the architecture CPU side of our tooling alongside our technical lead.Working collaboratively with our technical lead to guide the roadmap for our CPU toolset
You will be joining our Performance Tools team, who design and develop the tools used for software profiling and CPU performance analysis.
Responsibilities
Communicating with our business areas and stakeholders to derive requirements for our usersWorking with wider Arm teams to drive design of performance analysis methodologiesWorking with your counterpart to plan the roadmap based on user needs and priorities, along with managing and prioritizing the product backlogCommunicating with your technical lead and their team to guide them in their planning process and their workCoaching and mentoring of team members to develop their technical skills and knowledgeWorking in an Agile cadence and driving continuous improvement.
You may already be in an IT Applications Analyst support role, or perhaps looking to transition from a helpdesk role where you have gained relevant experience.
IT Applications Analyst - Manchester with flexible Hybrid working
Our client, a Global leader in their field, is looking to an IT Applications Analyst to compliment their Manchester based team.