Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team.
As the Infrastructure Specialist of the team, you will play a crucial role in ensuring the security and reliability of Mac-based systems and infrastructure.
You will work closely with IT and security teams to design, implement, and maintain robust security measures to protect our data, networks, and endpoints.
Responsibilities
Develop and implement security policies, procedures, and best practices for Mac-based systems and infrastructure.
Their product provides practical assistance to empower users to manage challenges and maintain their wellbeing, combining technology and on-demand human support.
We're working with an inspiring tech company on a mission to support people with autism and/or neurological difference to achieve their goals and live more independently.
Research suggests that three-quarters of people who need help never get it, but this business is fiercely determined to help people to thrive by addressing this unmet need and creating a fairer, more accessible world for their users.
As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team.
Our client is looking for a 2nd Line Support Engineer to join an existing team of engineers.
As a 2nd Line Engineer, you should be a good communicator who is friendly, patient, and happy engaging with customers of all levels while demonstrating professionalism.
BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme More