As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for:.
General
We're working with a Bristol based tech company looking to recruit an experienced Application Support Analyst.?
Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector.
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
General
Our client is a prominent UK based charity, seeking aService Desk Analyst to join their established team.
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Supporting Microsoft Office 2013
The Role & Responsibilities
Supporting, configuring, and deploying Windows 7/10.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
This is a brilliant opportunity for an IT Analyst to join an exciting and rapidly growing company who will offer you great progression opportunities during this period of growth they are currently going through.
Remote - Occasional Commute to Cardiff
£30,000 - £35,000 (DOE) Holiday Pension Healthcare Remote Working Remote Working Great working Culture
You will be working with a dynamic team of highly skilled analysts working on a diverse range of networking technologies, including Wide Area (WAN & SD-WAN), Local Area Network (LAN), and Cloud solutions.
Your new role
Our technology stack includes Cisco switches, PaloAlto Firewalls, Cisco ASA Firewalls, Cisco ISE, Cisco WLC, Zscaler, Cisco DNA, and Azure Networking.
CPS Group Is working with a leading IT Consultancy that has an excellent opportunity for a BA / Systems Analyst to join the business supporting one of their Cardiff based public sector clients.