We are searching for an Application Support Analyst (SAP) / SCM. Providing Application support, taking complex systems and explain to colleagues on how to use. This role has a heavy focus on user support across Applications. This post is 5 days a week on site based in Cardiff.
Client Details
Our client is based in Cardiff and operates in the Manufacturing and Production industry. With a considerable workforce, they are recognised for their commitment to technological innovation and the production of high-quality products.
Description
The Application Support Analyst (SAP):
- Supporting SAP across the business in Sales, Logistics, Warehouse Management System (WMS), Transport Management System (TMS), Purchasing, Production, Quality and interfaces.
- Supporting other business applications like Kronos (UKG) application (Time and attendance), Document management application etc.
- Responding to help desk tickets
- Supporting users
- Training users - Planning, creating training materials and delivering training sessions, collecting feedback.
- Supporting the SAP development team during project implementations
- Carry out testing - Test planning, test cases design, carry out unitary & end to end testing , defect tracking & reporting.
- Carrying out periodic checks on IT systems and applications (daily, weekly, monthly)
- Writing SOPs and user manuals
- Providing administrative support to the IT Manager in terms of KPI reporting and basic admin tasks
- Promote Total Quality Management and Continuous Improvement.
- Working closely with external and internal suppliers/ customers
Profile
A successful Application Support Analyst (SAP) should have:
- Proven track record in a similar role
- Knowledge, proven track record working with SAP and SCM.
- Excellent problem-solving, troubleshooting and analyst skills
- Excellent communication skills, both written and verbal
- Ability to work in a team and independently
Job Offer
- A competitive salary between £28,000 - £30,000
- On-call allowance (after probation)
- Healthcare cash plan and cycle to work scheme
- Flexi working and 25 days holiday plus bank holidays
- Awards and recognition scheme
- Generous pension scheme with 3% to 5% employee contribution
This is a fantastic opportunity to join a leading company in the Manufacturing and production industry. We encourage all interested Application Support Analysts to apply.